.field { display: grid; gap: 6px; min-width: 0; }
.field .input { padding: 0 12px; }
.field-label { color: var(--ink); font-size: 13px; font-weight: 560; }
.field-help { color: var(--text-3); font-size: 12px; }
.field-error { color: var(--danger); font-size: 13px; }
.field[aria-invalid="true"] .input,
.field[aria-invalid="true"] .select,
.field[aria-invalid="true"] textarea,
.input[aria-invalid="true"],
.select[aria-invalid="true"],
textarea[aria-invalid="true"] {
  border-color: var(--danger);
  box-shadow: 0 0 0 4px var(--danger-soft);
}
textarea.input, textarea, .textarea { min-height: 96px; padding: 10px 12px; resize: vertical; }
.field input[type="checkbox"], input[type="checkbox"],
.field input[type="radio"], input[type="radio"] { accent-color: var(--accent); }
.field input[type="file"], input[type="file"] { max-width: 100%; font: inherit; font-size: 14px; color: var(--text-2); }
.banner { display: flex; align-items: flex-start; gap: 10px; padding: 12px 14px; border-radius: 12px; font-size: 14px; line-height: 1.45; }
.banner .ic { width: 18px; height: 18px; flex: none; }
.banner[hidden] { display: none; }
.banner[data-tone="danger"] { color: var(--danger); background: var(--danger-soft); }
.banner[data-tone="success"] { color: var(--ink); background: var(--success-soft); }
.banner[data-tone="info"] { color: var(--ink); background: var(--accent-soft); }
.banner[data-tone="warning"] { color: var(--ink); background: var(--warning-soft); }
.banner[data-tone="success"] .ic { color: var(--success); }
.banner[data-tone="info"] .ic { color: var(--accent); }
.banner[data-tone="warning"] .ic { color: var(--warning); }
.banner[data-tone] .btn-text { color: var(--ink); text-decoration: underline; text-underline-offset: 3px; } /* ink on a soft tint keeps AA */
.stepper { display: flex; align-items: flex-start; list-style: none; }
.stepper li { display: flex; flex: 1 1 0; align-items: center; gap: 8px; min-width: 0; color: var(--text-2); font-size: 13px; }
.stepper li::after { content: ""; height: 1px; flex: 1 1 auto; margin: 0 8px; background: var(--hairline-strong); }
.stepper li:last-child { flex: 0 1 auto; }
.stepper li:last-child::after { display: none; }
.step-number { width: 24px; height: 24px; flex: none; display: grid; place-items: center; border-radius: 50%; color: var(--text-2); box-shadow: inset 0 0 0 1.5px var(--thread); font-size: 12px; font-weight: 600; }
.stepper [aria-current="step"] .step-number { background: var(--button); color: var(--button-text); box-shadow: none; }
.stepper [aria-current="step"] { color: var(--ink); }
.stepper [data-complete="true"] .step-number { color: var(--on-accent); background: var(--accent); box-shadow: none; }
.rating { display: inline-flex; align-items: center; gap: 4px; }
.rating .ic { width: 28px; height: 28px; color: var(--text-3); }
.rating [aria-pressed="true"] .ic { color: var(--warning); fill: var(--warning); }
.tag-chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chip-btn[aria-pressed="true"] { color: var(--ink); background: var(--accent-soft); box-shadow: inset 0 0 0 1px var(--accent-ring); }
@media (pointer: coarse) {
  .field .input, .field .select, .field textarea, .input, .select, textarea { font-size: 16px; height: 44px; }
  textarea.input, textarea, .textarea { height: auto; min-height: 96px; }
}
.field-error:empty { display: none; }
.check-label { display: inline-flex; align-items: center; gap: 10px; color: var(--text-2); font-size: 14px; cursor: pointer; }
.check-label input { appearance: none; width: 18px; height: 18px; flex: none; display: grid; place-items: center; border: 1px solid var(--hairline-strong); border-radius: 6px; background: var(--field); cursor: pointer; transition: background-color 160ms var(--ease-out), border-color 160ms var(--ease-out); }
.check-label input::after { content: ""; width: 9px; height: 5px; border-left: 2px solid #fff; border-bottom: 2px solid #fff; transform: rotate(-45deg) translate(1px, -1px) scale(0.6); opacity: 0; transition: transform 200ms var(--ease-out), opacity 160ms var(--ease-out); }
.check-label input:checked { background: var(--accent); border-color: var(--accent); }
.check-label input:checked::after { opacity: 1; transform: rotate(-45deg) translate(1px, -1px) scale(1); }
.check-label .check-text { display: grid; gap: 2px; color: var(--ink); }
/* Settings cards: heading with its help line, then a stack of labelled controls. */
.card-intro { display: grid; gap: 4px; }
.card-intro .card-heading { margin-bottom: 0; }
.field-stack { display: grid; justify-items: start; gap: 18px; margin-top: 16px; }
.field-stack > .field > .btn, .field-stack > .field > .segmented { justify-self: start; }
.password-toggle { position: absolute; right: 6px; top: 6px; width: 36px; height: 36px; display: grid; place-items: center; border-radius: 10px; color: var(--text-3); transition: background-color 160ms var(--ease-out), color 160ms var(--ease-out), transform 140ms var(--ease-out); }
.password-toggle:active { transform: scale(0.94); }
.password-toggle .ic { width: 20px; height: 20px; }
@media (prefers-reduced-motion: reduce) { .check-label input, .check-label input::after, .password-toggle { transition-duration: 0ms; } .check-label input::after { transform: rotate(-45deg) translate(1px, -1px) scale(1); } .password-toggle:active { transform: none; } }

/* ---------- Create-ticket wizard (custom modal shared by the customer and technician dashboards; after controls.css so its select and input rules win) ---------- */
.ticket-modal-backdrop { position: fixed; inset: 0; z-index: 90; display: grid; place-items: center; padding: 16px; background: var(--veil); opacity: 0; visibility: hidden; pointer-events: none; transition: opacity 200ms var(--ease-out), visibility 0s linear 160ms; }
.ticket-modal-backdrop.show { opacity: 1; visibility: visible; pointer-events: auto; transition-delay: 0s; }
.ticket-modal-card { position: relative; display: flex; flex-direction: column; width: min(760px, calc(100vw - 32px)); max-height: calc(100dvh - 32px); border-radius: 18px; color: var(--ink); opacity: 0; transform: translateY(8px) scale(.96); transition: transform 240ms var(--ease-out), opacity 240ms var(--ease-out); }
.show > .ticket-modal-card { opacity: 1; transform: none; }
.fade-out > .ticket-modal-card { transition-duration: 160ms; }
.ticket-modal-header { display: flex; justify-content: space-between; gap: 16px; padding: 20px 24px 0; }
.ticket-modal-title-section { display: flex; align-items: center; gap: 12px; }
.ticket-modal-title { font-size: 20px; line-height: 26px; font-weight: 620; letter-spacing: -.018em; }
.ticket-modal-subtitle, .ticket-review-subtitle, .ticket-success-message { color: var(--text-2); font-size: 14px; }
.ticket-modal-icon-wrapper, .ticket-review-icon, .ticket-success-icon { color: var(--accent); }
.ticket-modal-progress { padding: 20px 24px 0; }
.ticket-progress-steps { display: flex; align-items: center; gap: 10px; }
.ticket-progress-step { display: flex; align-items: center; gap: 8px; color: var(--text-2); font-size: 13px; }
.ticket-progress-line { height: 1px; flex: 1; background: var(--hairline-strong); }
.ticket-modal-body { overflow: auto; overscroll-behavior: contain; padding: 24px; }
.ticket-step-content, .ticket-success-content { display: none; }
.ticket-step-content.active { display: grid; gap: 20px; }
.ticket-success-content.show { display: grid; gap: 14px; justify-items: center; text-align: center; }
.ticket-form-group .input, .ticket-form-select { width: 100%; }
.ticket-form-select { height: 40px; padding: 0 12px; border-radius: 10px; background: var(--field); color: var(--ink); border: 1px solid var(--hairline-strong); font: inherit; font-size: 14px; }
.ticket-form-error { display: none; }
.ticket-form-error.show { display: block; }
.ticket-form-input.error, .ticket-form-textarea.error { border-color: var(--danger); box-shadow: 0 0 0 4px var(--danger-soft); }
.ticket-char-counter { text-align: right; color: var(--text-3); font-size: 12px; font-variant-numeric: tabular-nums; }
.ticket-char-counter.warning { color: var(--warning); }
.ticket-char-counter.danger, .required { color: var(--danger); }
.ticket-priority-options { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.ticket-priority-option { min-width: 0; position: relative; cursor: pointer; }
.ticket-priority-input { position: absolute; opacity: 0; }
.ticket-priority-card { display: flex; align-items: center; gap: 8px; padding: 10px 12px; height: 100%; border-radius: 10px; background: var(--field); box-shadow: inset 0 0 0 1px var(--hairline-strong); }
.ticket-priority-input:checked + .ticket-priority-card { background: var(--accent-soft); box-shadow: inset 0 0 0 1px var(--accent-ring); }
.ticket-priority-input:focus-visible + .ticket-priority-card { outline: 3px solid var(--accent-ring); outline-offset: 2px; }
.ticket-priority-label { display: block; color: var(--ink); font-size: 13px; font-weight: 560; }
.ticket-priority-desc { display: block; color: var(--text-3); font-size: 12px; }
.ticket-priority-dot { width: 8px; height: 8px; flex: none; border-radius: 50%; background: var(--text-3); }
[data-priority="low"] .ticket-priority-dot { background: transparent; box-shadow: inset 0 0 0 1.5px var(--text-3); }
[data-priority="medium"] .ticket-priority-dot { background: var(--text-3); }
[data-priority="high"] .ticket-priority-dot { background: var(--warning); }
[data-priority="critical"] .ticket-priority-dot { background: var(--danger); }
.ticket-file-dropzone { position: relative; display: grid; justify-items: center; gap: 10px; padding: 20px; border: 1px dashed var(--hairline-strong); border-radius: 10px; text-align: center; }
.ticket-file-dropzone.dragover { background: var(--accent-soft); border-color: var(--accent); }
.ticket-file-dropzone:focus-within { outline: 3px solid var(--accent-ring); }
.ticket-file-input { position: absolute; inset: 0; width: 100%; height: 100%; opacity: 0; cursor: pointer; }
.ticket-file-dropzone-icon { color: var(--text-3); }
.ticket-file-dropzone-hint, .ticket-file-item-size, .ticket-phone-item-label, .ticket-phone-saved-label, .ticket-phone-saved-badge { color: var(--text-3); font-size: 12px; }
.ticket-file-list, .ticket-phone-list { display: grid; gap: 8px; margin-top: 8px; }
.ticket-file-item, .ticket-phone-item { display: flex; align-items: center; gap: 10px; padding: 10px 14px; border-radius: 10px; background: var(--surface-2); }
.ticket-file-item-content, .ticket-phone-item-content { flex: 1; min-width: 0; }
.ticket-file-item-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 14px; }
.ticket-phone-saved, .ticket-phone-input-group { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.ticket-phone-input-group .input { flex: 1; min-width: 0; }
.ticket-phone-input-wrapper { display: none; }
.ticket-phone-input-wrapper.show { display: block; }
.ticket-review-header { display: grid; gap: 6px; }
.ticket-review-title, .ticket-success-title { font-size: 17px; line-height: 24px; font-weight: 600; letter-spacing: -.014em; }
.ticket-review-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; }
.ticket-review-item { min-width: 0; }
.ticket-review-item.full-width { grid-column: 1 / -1; }
.ticket-review-label { display: flex; align-items: center; gap: 6px; color: var(--text-3); font-size: 13px; }
.ticket-review-label .ic { width: 16px; height: 16px; }
.ticket-review-value { overflow-wrap: anywhere; font-size: 14px; }
.ticket-success-ticket, .ticket-success-actions { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: center; }
.ticket-modal-footer { display: flex; justify-content: space-between; gap: 10px; padding: 0 24px 24px; }
.ticket-modal-footer-left, .ticket-modal-footer-right { display: flex; flex-wrap: wrap; gap: 10px; }
.ticket-modal-card .ticket-btn-loading { cursor: wait; }
.ticket-modal-card [aria-busy="true"]::after { content: ""; width: 16px; height: 16px; border: 2px solid currentColor; border-right-color: transparent; border-radius: 50%; }
@media (max-width: 720px) {
  .ticket-priority-options { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .ticket-review-grid { grid-template-columns: minmax(0, 1fr); }
  .ticket-modal-footer { flex-wrap: wrap; }
  .ticket-phone-saved .ticket-form-select { min-width: 0 !important; width: 100% !important; }
}
@media (max-width: 480px) {
  .ticket-modal-footer, .ticket-modal-footer-left, .ticket-modal-footer-right, .ticket-success-actions { flex-direction: column; width: 100%; }
  .ticket-modal-footer .btn, .ticket-success-actions .btn { width: 100%; }
}
@media (pointer: coarse) { .ticket-form-select { height: 44px; font-size: 16px; } }
@media (prefers-reduced-motion: reduce) {
  .ticket-modal-backdrop, .ticket-modal-card { transition-duration: 0ms; }
  .ticket-modal-card { transform: none; }
}